11 Jan response to comments: How to Auto-Response User’s Comments with a Chatbot
Have you ever come across a situation where you see a beautiful product, and people start asking for the pricing? Or start praising the product in the comments?
You spend tons of money on a Facebook advertisement to generate engagement on your Facebook posts while Facebook sends you valuable engagement. Maybe your support and responses are too slow that your ads-budget goes in vain.
This is very heartbreaking because Facebook ads help you in a way that no other does. Did you know that around 28.5% of the world’s population is one Facebook? All these billion people are your chance at marketing, but you may not reach it because of lousy customer service.
At Social Champ, we also believe in conveying out cool social media hacks to improve your brand visibility and conversions.
One of such tools, we recently discovered is Botsify.
Botsify allows you to create all Chatbots for Facebook, as well as for your website and Amazon Alexa. Whenever someone asks me about the best Chatbot builder, our ‘go-to’ choice is this platform. Building automated conversations is as easy as talking to someone! And extensive documentation does the rest.
In this growth hacking tip, we will talk about this chatbot that helps you through the process of using a chatbot without any problems. It is a great way to add response to comments on your Facebook as well.
Let us discuss chatbots
First and foremost, let’s get acquainted with chatbots. Since they are not standard terms, they are not very popular among everyone.
Chatbots are simply virtual assistance and robots in a sense—these help in making a bridge between humans and computers to make it easier for both parties. Chatbots use artificial intelligence and chat in a straightforward language with the user. They usually help with response to comments. The question stands, why are they important?
Chatbots help in enhancing customer service. They help lower the manual labor and increase efficiency. In laymen’s terms, they are faster when they respond to comments as well.
Many people think that there is no human intervention in a chatbot. Of course, there is! There is a lot of interference when it comes to setting up configuration and all that!
Chatbots in the market
There are so many different chatbots that it is hard to keep count. The reason is that they are a big hit among IT people. They cut down costs by 30%.
50% of the businesses around the world plan to spend more on chatbots. So it is time you do know more about them and spent on them too!
But here we will talk about the basic ones. We will use Botsify as an example and the Messenger chatbot for Facebook.
Facebook Messenger bot
The Facebook messenger compliant chatbots work wonders. The Facebook page auto comment bot to messenger feature is perhaps the best to get some leads and, eventually, potential customers. The feature allows the owners and moderators of the page can directly reply in the inbox to potential customers.
Every comment that you reply will have a little “replied privately” or matching text. Even though you may think this is not very effective, it is! It uses to show your audience that you cater to the needs of your customers efficiently. The setting and configuration help the next steps, but let us see them and how they work.
Before we go on to details, you need to keep the following things in mind
- You need a call to action strong enough to encourage people to comment
- Users should have specific keywords which prompt inboxes
- Even though many people do not, it is very annoying. Let people know that they will get an inbox message once they comment!
To start at Botsify, the following is what you do:
1. Create an engaging Post with Social Champ
Social Champ is one of the best ways to accommodate small businesses, digital marketing agencies, and even personally. There is so much to do with Social Champ. This included scheduling and also creating posts that help in organic engagement. Organic engagement will help you get leads and, eventually, potential customers.
The first step is to have engaging content to share with your potential customers. Facebook page auto comments work well with quality content. Writing engaging content is art; well, many of us are functional on this. However, if you are looking for solid pictures, then your best friend is a social champ. With a wide range of royalty-free images, Social Champ will help you devise the perfect post.
Keep in mind to use the picture that complies with the Facebook standards.
Once you are familiar with social champ;
– Sign up with your social media profile at Social Champ and integrate your Facebook pages.
– Choose the page that you want to post your content on and post instantly.
– Here you can check the preview of what is going to post on the Facebook page.
2. Sign up at Botsify and create your Bot
Head over to Botsify.com (sign up with Facebook). Once login, you will see a dashboard like in the screenshot.
Choose “Bot for Facebook,” name it, and connect it to the same page on which content was in the first step.
Create “Media Blocks.”
Choose “Option Media Block”
This is the message you want to send to people when they comment on your Facebook post.
3. Create the Comment Option
Now that we have created the message to send it to our users. It will tell when to send this message, i.e., to which keyword and which particular post. We don’t want our message to be sent to every Facebook post.
Now choose the “Comment Option” feature.
And then choose the keyword and my page. See multiple keywords that can be given to send this message on.
And here is how it works!
Not only has that but also got complete stats on how many people ever commented with this keyword on the post right in Botsify.com
If you want to do it with either of the chatbots, the process is almost the same. Simply connect your chatbot to the page.
Wrap it up!
Remember, when companies would hire people on a lot of money just to have a strong sense of customer service? Well, not anymore!
Chatbots are the future! We may not have flying cars and robots to dress up like in The Jetsons, but we do have chatbots that take one job away from human beings. They make it easier, efficient, and friendlier to customers.
However, the biggest con is that they know exactly how much you tell them and configure them. They do depend on humans, and you will have to hire a human that knows how to work with them!
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